How To Troubleshoot Uconnect GPS Not Working?

Learn how to troubleshoot Uconnect GPS issues with our guide, ensuring seamless navigation and restoring optimal performance for a smooth driving experience.
Written by James
Updated 6 days ago


Having a reliable GPS system is crucial for modern-day driving, and Uconnect GPS offers a robust navigation solution integrated into many vehicles. However, like all technology, it can sometimes experience issues. If you’re facing problems with your Uconnect GPS not working, don’t worry. This guide will help you troubleshoot and resolve common issues, ensuring you get back on the road with accurate navigation.

Understanding Common Uconnect GPS Issues

Before diving into troubleshooting steps, it’s important to identify the specific problem you’re encountering with your Uconnect GPS. Common issues include:

  • GPS Signal Loss: The system is unable to detect satellite signals.
  • Incorrect Positioning: The GPS shows an inaccurate location.
  • System Freezing or Crashing: The GPS system becomes unresponsive.
  • Map Updates and Display Issues: Outdated maps or problems with the map display.
  • Connection Problems: Issues connecting to mobile devices or other systems.

Troubleshooting Steps for Uconnect GPS Not Working

1. Check GPS Signal and Reception

The GPS system relies on satellite signals to function correctly. If your Uconnect GPS Not Working, the first step is to ensure it has a clear line of sight to the sky.

  • Move to an open area away from tall buildings, trees, or other obstructions that might block satellite signals.
  • Restart your vehicle and allow the GPS a few minutes to acquire a signal.
  • Ensure your vehicle's antenna is not damaged or obstructed.

2. Update Your Uconnect System

Software updates can resolve many issues, including bugs and compatibility problems that might cause your Uconnect GPS not to work.

  • Visit the official Uconnect website and check for available updates for your specific model.
  • Follow the instructions to download and install the update. This typically involves downloading the update to a USB drive and then installing it in your vehicle.
  • After updating, restart your vehicle to see if the GPS issue is resolved.

3. Verify GPS Settings

Sometimes, the problem might be due to incorrect settings within the Uconnect system.

  • Access the GPS settings through the Uconnect menu.
  • Ensure that the GPS function is enabled and set to the correct region.
  • Reset the GPS settings to default if you are unsure of any changes that might have been made.

4. Perform a System Reset

A system reset can often resolve issues by restoring the Uconnect system to its original state.

  • Locate the reset option in the Uconnect settings menu.
  • Select the reset option and confirm your choice. This will restart the Uconnect system.
  • Check if the GPS function is restored after the reset.

5. Check for Hardware Issues

If the above steps do not resolve the problem, it might be due to a hardware issue.

  • Inspect the GPS antenna and wiring for any visible damage.
  • Consult your vehicle’s manual to locate the GPS components.
  • If you suspect a hardware fault, contact a professional technician or your vehicle’s dealership for further diagnosis and repair.

6. Clear Obstructions and Interference

  • Interference from other electronic devices or physical obstructions can impact GPS performance. "Uconnect GPS Isues"
  • Remove any electronic devices that might be placed near the GPS unit.
  • Ensure that there are no metallic objects or heavy tinting on your vehicle’s windows that might obstruct the signal.

7. Contact Uconnect Support

If you’ve tried all the above steps and your Uconnect GPS is still not working, it’s time to seek professional help.

  • Visit the Uconnect support website for troubleshooting guides and contact information.
  • Reach out to Uconnect customer support via phone or email. Provide them with detailed information about your issue and the steps you’ve already taken to resolve it.
  • Follow the support team’s instructions for further diagnosis and potential repair or replacement of your GPS system.

Preventive Measures

To avoid future issues with your Uconnect GPS, consider the following preventive measures:

  • Regular Updates: Keep your Uconnect system updated with the latest software to ensure optimal performance and compatibility.
  • Proper Maintenance: Regularly check the GPS antenna and related components for any signs of wear or damage.
  • Avoid Interference: Be mindful of potential sources of interference within your vehicle and avoid placing electronic devices near the GPS unit.


Experiencing issues with your Uconnect GPS can be frustrating, but with the right troubleshooting steps, you can resolve most problems quickly and efficiently. By ensuring a clear signal, keeping your system updated, and maintaining proper settings and hardware, you can enjoy reliable navigation on all your journeys. If all else fails, don’t hesitate to contact Uconnect support for professional assistance. With these tips, you’ll have your Uconnect GPS working smoothly in no time.

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